Contact
How to reach us.
Every request gets a human response within one business day. Each address below routes to the right team directly — no shared inbox, no ticketing purgatory.
First reply
< 2 hours
Hours
9a - 6p EST
Days
Mon - Fri
Critical incident
24/7 · 1hr
Core channels
Ops & existing operators
Slack Connect for active accounts. If you need an invite resent or have an account question, email ops.
ops@multi-flow.pro →Legal & contracts
MSA questions, DPA requests, redlines, subpoenas, regulatory correspondence, press inquiries.
legal@multi-flow.pro →Security & incident response
Suspected compromise, vulnerability disclosure, abuse reports. Monitored 24/7. Critical-severity reply within 1 hour.
security@multi-flow.pro →Sales & underwriting
Start an application
Ready to route your portfolio through one acquirer? 5 questions, about 6 minutes.
Apply now →Sales & new deals
Pre-application questions, pricing scenarios, portfolio complexity. Usually faster on email than the form.
sales@multi-flow.pro →Underwriting questions
Unsure if your vertical fits? Edge case, state-specific compliance question — email before applying.
underwriting@multi-flow.pro →Trust, privacy & platform
Privacy & data requests
GDPR / CCPA data-subject requests, sub-processor list, privacy program documentation, DPO contact.
privacy@multi-flow.pro →Operations & status
Outage reports, processor downtime, platform-wide issues. Live status dashboard + incident timeline.
Status page →Coordinated disclosure
RFC 9116 security.txt published. Bounty-eligible findings credited. See full terms before reporting.
/security.txt →8 The Green, Suite R · Dover, DE 19901
For formal legal service or physical document delivery
Response SLA
One business day. Human. Always.
No chat bots. No "a ticket has been created" with no follow-up. If you email and don't hear back within one business day, email ops@multi-flow.pro with NO RESPONSE in the subject and it escalates.